Service Technician – Generator Mechanical & Electrical

Internal:  Senior Service Technician, Service Admin, Service Manager, Operations Manager and Managing Director (if necessary)

External:  Clients / customers, Site Project Managers (if necessary)

• Assist senior service technician in equipment installation, maintenance and repairs
• Conduct routine inspections and preventive maintenance tasks
• Troubleshooting and diagnosing equipment malfunctions

• Comply with Primepower servicing schedules and procedures
• Ensure all equipment is prepared for hire in compliance with Primepower ‘Green Card’ procedure
• Ensure all work performed reports are approved by client (on site) and are legibly produced
• Ensure immediate response and minimal disruption to client’s requirements
• Ensure good housekeeping of work area and service vehicle
• Maintain a minimum spares level in service vehicle as per procedures
• Effective troubleshooting to minimise downtime and unnecessary repair costs
• Customer satisfaction externally & internally
• Compliance to QHSE & ISO Standards and Procedures
• Compliance with 24 hour call – out policy
• Any other duties considered essential for effective operations and service.
• Primepower places a strong emphasis on health, operational safety and environmental protection.  It is a requirement and moral obligation of each employee to be actively committed and accountable for compliance to the Primepower Health, Safety & Environmental policies, operating procedures and compliance to local legislation
• Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements

Desired Skills:

• Able to work the hours required to enhance the service division operations
• Ideally have a recognized qualification in Electrical and/or Mechanical Engineering
• Be computer Literate
• Good command of English language, spoken and written
• Good Communication skills
• Ability to work in a team environment
• Able to work on own initiative and under pressure.
• Able to work to strict timeframes and achieve results.
• Must be able to work to written procedures and comply with company policies

Desired Behaviors:

• Drive for results – a deep seated inner desire to compete against standards of excellence and achieve “step changes” in business results
• Task Completion – reliable, committed to completing tasks
• Resilience – persistent, positive and self-reliant
• Accountability – drives outcomes by taking personal responsibility
• Customer Focus – understands the importance of customer needs, whether internal or external, focuses on responding to them and develops relationships
• Working together with others – relates to people, engages and builds relationships

Specialized Training/ Knowledge Required:

• Able to work long hours in demanding conditions under pressure

• Good command of English language, spoken and written

• Good Communication skills must be able to complete reports legibly

• Effective troubleshooting capability

• Ability to read electrical drawings

• Possession of driving license essential

• Capable of basic administration and working to written procedure

• College Degree in a Mechanical or Electrical field or Industrial Training Institute qualifications
• Grade 10 or 12 clarification
• Previous Experience with Cummins/Iveco/Scania Diesel Generator engines
• Must hold an official Mechanical and Electrical trade qualification from a recognized organization
• Proficiency with generator controllers including PCC 2100, PCC 3100, PCC 3200, PCC 3300 and DSE 8000 series, with training certificates from courses attended in programming
• Demonstrated track record in rebuilding Cummins engines, including KTA50, KTA38, KSQ23, QSX15, QSG12, NTA855, QSL9, 6BTA, and 4BT
• Accredited high voltage qualification from a recognized organization
• Completion of high voltage switching courses
•  Familiarity with the generator load testing process

• Minimum 3 years of experience relevant role or related field
• Dealer experience (Cummins and Caterpillar)
• Previous experience in the rental industry
• Prior experience working with diesel generator power plants