Hotel Receptionist

Internal:

• Hotel Manager and Staff
• MIPC Management
• MIPC Property Management and staff

External:

• Customers
• Vendors, partners, travel agents

Ensuring a smooth and welcoming experience for guests. Handling emergency situations, such as fire alarms or medical incidents. Communicating with other departments (housekeeping, maintenance, etc.) to ensure smooth operations.

Guest check-in and check-out

• Greet and assist guests with a warm and professional demeanor.
• Manage guest check-in and check-out procedures efficiently.
• Handle room reservations via phone, email, and online booking platforms.
• Respond to guest inquiries, requests, and complaints in a timely and courteous manner.
• Provide information about hotel amenities, services, and local attractions.
• Assist with room changes and accommodate special requests.
• Process payments, issue invoices, and maintain accurate financial records.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Address guest inquiries and complaints; resolve any issues that may arise.
• Provide information about hotel facilities, nearby attractions, and dining options.

Administrative duties

• Maintain a tidy and organized front desk and lobby area.
• Assist in administrative tasks such as preparing reports and maintaining daily logs.
• Uphold hotel policies and ensure security measures are followed.
• Pass on relevant guest information and coordinate service delivery across teams.
• Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements.

• Strong verbal and written communication skills
• Excellent customer service skills
• Problem-solving abilities
• Excellent organizational and multitasking abilities
• Strong problem-solving skills with a proactive approach
• Ability to remain calm and professional under pressure.
• High level of attention to detail and accuracy.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Language:

• English
• Arabic an advantage

Specialized Training/ Knowledge Required

• Previous experience in a front desk, customer service, or hospitality role preferred.
• Proficiency in hotel management software and Microsoft Office Suite.
• Knowledge of property management systems is an advantage

A diploma or degree in hospitality management or any other related field

Minimum 2 years’ related experience in customer service or hospitality