Head Of Facilities Management

• Internal: All employees within Mirage
• External: Suppliers, Tenants, Landlords, staff of Artan Holding and its subsidiaries, Government Authorities

• Oversee & ensure the functioning of the FM Department.
• Ensure that all properties under MIPC maintenance are maintained in excellent condition at all times.
• Ensure that the management is informed of concerns / issues requiring their attention.
• Ensure HSE Policies & Procedures are adhered to. 
• Maintain proper ISO related documentation & due diligence.
• Ensure the compliance with local authorities’ regulations.
• Ensure asset tracking & retirement protocols are adhered to.

• Prepare annual budgets, ensure cost-effectiveness, and improve the existing facilities at competitive costs.
• Monitor utility costs and conduct energy analyses to identify opportunities for cost savings or system performance improvements. Ensure up-grades and/or modifications are implemented.
• Ensure that the maintenance team operates its preventive and predictive maintenance programs at optimal costs.
• Oversee building projects, renovations or refurbishments, including handover and commissioning of buildings.
• Provide technical assistance and operational support as required, specifically with respect to environmental conditions, energy utilization, and the basic functions of electrical, FF & FA systems, HVAC systems, plumbing and all related mechanical systems. 
• Continually evaluate the effectiveness of maintenance procedures and programs and makes changes to improve quality, efficiency and effectiveness.
• Participate in contractor/vendor discussions, purchasing and selling of facility’s machinery and equipment as directed. 
• Review maintenance and repairs performed by building staff. 
• Ensure the management and maintenance of optimal levels of spare parts so that the operational facility does not suffer from work stoppage due to lack of parts.
• Review and approve materials requested by FM team from procurement / stores. 
• Ensure that facilities meet government regulations and environmental, health and security standards.
• Prepare daily, weekly and monthly work schedules based on the short and long-range plan. Administer the work order system for properties and ensure work orders are completed on schedule.
• Prepare presentations and reports for Management on budget, expenses, and property performance.
• Recruit, interview, hire, train and evaluate maintenance personnel. Devising and setting up objectives to boost company productivity.
• Monitor and assess staff work performance on an ongoing basis and provide performance feedback as needed. Oversee subordinate staff development activities, including providing/ proposing training as needed. 
• Investigate and implement value adds and new initiatives to enhance work place. 
• Review employees work hours to verify accuracy and approves payroll.
• Respond to tenants’ complaints and inquiries tactfully and in a timely manner.
• Any other duties/responsibilities as assigned by GM time to time based on business requirements.

• Knowledge of facilities management principals 
• Knowledge of financial management 
• Knowledge of budgeting and ability to create and manage an approved budget (CAPEX & OPEX). 
• Solid commercial awareness
• Ability to read and understand leases and contracts
• Effective written, verbal and listening English communications skills 
• Attention to detail and high level of accuracy
• Negotiation skills
• Analytical and problem solving skills
• Good judgment and decision making skills
• Conflict resolution management
• Excellent interpersonal skills
• Team management and building skills
• Very effective planning and organizational skills
• Time management and multitasking skills
• Customer service orientation
• Management skills of running an organizational function with proven track record of achieving and or exceeding functional metrics goals

Language:

• English
• Arabic is an advantage
• Well-versed in technical/engineering operations and facilities management best practices

• BSc/BA in facility management or engineering 
• Relevant professional qualification (e.g. CFM) will be an advantage
• Registration with Engineering or Project Management Governance Boards / Entities

• More than 15 years of experience in managing facilities and building maintenance.
• Minimum 8years of working experience in the Facilities and Maintenance Management area.