Group Head of IT

Internal: Executive Management, SBU heads, HOD’s

Operational Management –

• Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc), database, backup recovery, regulatory compliance.
• Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and providing status to management.
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics.
• Maintains overall security of Artan’s network, systems and data.
• Owns and maintains strict controls on data/system backups and recoverability.
• Management staff members in their daily activities as well as supporting business projects.
• Develop and manage relationships with vendors in support of staff growth and systems support.
• Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet Artan’s business requirements.
• Undertake risk assessments of both hardware and software for both internal and external business clients.
• Oversee outsourced software development relationships, development and delivery.
• Ensures a proactive approach in staying up to date on current projects in progress, projects in the pipeline and operational issues, including industry technology trends and applicability of software/hardware solutions.

Strategy and Planning

• Contribute to the development of IT departmental strategies to align with the overall business strategy.
• Develop and implement hardware and software standards for network, services, databases, wireless technology, file and print services, etc.
• Develop and implement data retention standards develop and maintain overall backup and recovery strategy (Disaster Recovery and Business Continuity).
• Development, implement and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance.
• Establish and implement ‘best practice’ standards as well as departmental policies and procedures.
• Overall responsibility for strategic planning for system upgrades.
• Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop etc.

Team Management:

• The incumbent needs to oversee the quality of work and productivity of the team member(s) and provide guidance and direction wherever necessary.
• Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements.

• Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.
• Exceptional hands-on experience with software development or systems management.
• Large awareness of the current technology and a passion to seek more information for upcoming technologies.
• Must have documented working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
• Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.
• Must be aware of or hold experience managing/developing open-source software.
• Strong communication skills with the ability to explain technical issues to non-technical colleagues. Must be creative, with initiative and drive.
• Must take a proactive approach and be a team player.
• Strong written and oral communication skills.
• Strong interpersonal skills.

• Bachelor’s degree in computer science/information technology or equivalent is essential
• Master’s Degree in the above fields is preferred
• Certifications in Microsoft/Citrix technologies are a requirement
• ITIL or PMI Certification is preferred

• Minimum 15 years’ experience in technical operations, and strategy and planning management.
• Must have working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
• Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.
• Must be aware of or have experience managing/developing open-source software.
• Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.