Facilities Maintenance Supervisor

Internal: All Mirage employees
External: Tenants, Vendors, Service providers

The FM supervisor will be accountable for all actions and works carried out by his team of technicians, and will be accountable to the line manager for all documents regarding those works, (quality as per the ISO Procedures set out by the company).

• Under direction of the Facility Manager, supervise and schedule maintenance activities for portfolio units and maintenance staff.
• Work with the Property Management (i.e. Apartments and Villas, move in and out reports, etc.).
• Determine weekly apartment make-ready and Service Request schedules.
• Report apartments that are ready to show to the Facility Manager.
• Complete daily/weekly maintenance employee schedules and assignments in tandem with Facility Manager.
• Communicate assignments and major tasks to employees.
• Periodically check the work progress of each staff in the maintenance team. Provide assistance and instruction as needed.
• Provide input to Facility Manager regarding employee performance evaluations, employee compliments from residents, corrective counseling needs, etc.
• Assist the Facility Manager in recruiting and interviewing potential Maintenance and Facility Maintenance department members.
• Coordinate, schedule and respond to resident/management Service Request for occupied units.
• Use Service Request and schedules to establish priorities. Determine with Facility Manager, requests or emergencies that should be top priority.
• Assign Service Requests equally to Service Technician(s). Monitor the completion of Service Requests in order to limit callbacks.
• Repair/replace appliances, plumbing systems, air conditioning/heating/electrical systems and any unit material/maintenance requests within scope of management responsibility and Landlords Material Threshold.
• Monitor the number of times a specific repair was repeated. Determine course of action.
• Coordinate, schedule and prepare vacant apartments for move-in, via coordination with the Property Management department.
• Work all vacancies to determine make-ready needs. Coordinate effort with Facility Manager to make schedule and assignments. If major appliances or assets need replacing, discuss with Facility Manager before taking action.
• Ensure all repairs/replacements necessary for the apartment to be occupied are completed.
• Ensure all wastes from apartments are cleaned out before, during and after make-ready activity.
• Coordinate and schedule appropriate safety and skills training for maintenance employees.
• Assess training needs of employees and along with Facility Manager, and Health/Safety Coordinator, provide input for training programs.
• Provide one-on-one training to employees that may need to improve current skills or wish to learn new skills.
• Prepare, train and encourage all levels of maintenance staff for the opportunity to be promoted.
• Provide initial Tool Box safety and safety equipment training for all new employees.
• Identify and correct hazardous Working conditions.
• Tour of selected properties daily to look for needed maintenance and liability hazards and report to the Facility Manager. Repair hazards or assign completion of these tasks to the Maintenance Technicians. Also secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors.
• Periodically complete written property safety audits.
• Coordinate, schedule, and perform preventive maintenance on equipment.
• Manage maintenance budget within approved parameters.
• Work with Facility Manager and use input from maintenance staff, determine supplies, equipment and tools. Must get approval from Facility Manager prior to placing orders for major expenditures and unbudgeted items.
• Provide input to Facility Manager in determining needs for next fiscal year budget. (CAPEX and OPEX)
• Attendance of Technicians is an essential job function, issuance of job orders and work permits.
• May be requested to assist in other areas of the Operation including office support, etc. depending on needs.
• Assist with hazardous weather problems, fires, floods, etc. Responsible for overall organization and cleanliness of work areas and maintenance workshops.
• Any other duties / responsibilities as assigned time to time based on business requirements by Management.

• Ability to perform upliftment of all facets of the property / building.
• Ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other systems within the operation (gates, phone jacks, irrigation systems, etc.).
• Reading and writing English skills at intermediate level
• Ability to deal with moderate to high levels of stress due to meeting and reporting deadlines, reprioritizing activities and supervising employees.
• Excellent interpersonal skills
• Manual dexterity sufficient to operate small-motorized equipment (such as forklift) an advantage.
• Ability to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.)
• Ability to perform physical active tasks (to be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment), climbing ladders/stairs, and walking on rooftops).

Language:

• English
• Arabic is an advantage

Specialized Training/ Knowledge Required

• Freon Recovery Certification Type I and II, or Universal will be an advantage.
• Certifications in Electrical, Plumbing, HVAC (advanced), Carpentry license, use of fire extinguisher and first aid preferred.
• Certifications/permits required by Qatar or Home Country to perform job responsibilities will be an advantage.
• Training in compressor diagnosis, appliance repair, etc. recommended.

Trade Diploma (MEP Engineering preferably) or equivalent required; University, college or trade school preferred.

• Minimum of 8 years’ general maintenance experience and at least 2-year multi-skilled, commercial/ residential /civil Service Request experience.
• Previous supervisory experience is required.
• Multilingual.
• Intermediate computer skills and report compilation required.