Concierge / Front Desk Administrator

• Internal : MIPC PM, & FM staff
• External : Customers/Clients, Tenants, Service providers

To ensure seamless operation & coordination within the assigned property.

• Report to the Property Supervisor and responsible for property management of assigned portfolio.
• Maintain a range of administrative duties and support the completion of facilities and property management key deliverables:

• Arrange pre-move out inspections
• Conduct move-out inspections with tenants & FM Supervisor, including updating related documentation.
• Coordinate with Leasing Dept. and FM with readiness/preparations of all vacant units.
• Conduct move-in inspections and completion of all relevant documentation.
• Monthly utilities (Kahraama/etc.) data capturing and reporting. 
• Production of monthly reports and notices. 
• Monitor AMC activities and notify tenants accordingly on possible impact. 
• Housekeeping & Inventory management.
• Parking coordination via Leasing Department

• Meet and greet tenants and customers as first point of contact ensuring complaints are escalated accordingly. 
• Ensure phone calls are taken and queries are dealt with in a timely effective manner.
• Manage mail and deliveries and notify/handover to tenants (where applicable).
• Manage all incoming email within domain.
• Maintain both soft and hard filing systems, ensuring consistency and support management team where required.
• Coordinate social calendar events and related activities.
• Any other duties/responsibilities as assigned from time to time based on the relevant business requirements.

• Positive phone demeanor and superior written and verbal communication skills are essential.
• Must have a service oriented mindset and be capable of making every tenant/guest feel valued.
• Exemplify strong organizational skills and attention to detail.
• Possess a positive attitude and be willing to work as part of a team.
• Ability to demonstrate professionalism, discretion and confidentiality at all times. 

Language (s):

• English
• Arabic (will be an advantage)

Specialized Training/ Knowledge Required:

• Competent working knowledge with Microsoft Office suite, including Word, Outlook and Excel.
• Knowledge of basic office equipment, including printers, scanners, copiers, etc.

A qualification in customer service or business administration will be an advantage

• Minimum of 5+ Years of previous customer service experience.
• Office administration experience in filing and compiling reports.