Chief Technology Officer

Internal: Executive Management, SBU heads, HOD’s

Operational Management:
• Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email,
etc), database, backup recovery, regulatory compliance
• Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and
tracking IT operational metrics and providing status to management
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and
unplanned system outages, and other key IT performance metrics
• Maintains overall security of Artan’s network, systems and data
• Owns and maintains strict controls on data/system backups and recoverability
• Management staff members in their daily activities as well as supporting business projects
• Develop and manage relationships with vendors in support of staff growth and systems support
• Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet Artan’s
business requirements
• Undertake risk assessments of both hardware and software for both internal and external business clients
• Oversee outsourced software development relationships, development and delivery
• Ensures a proactive approach in staying up to date on current projects in progress, projects in the pipeline and
operational issues, including industry technology trends and applicability of software/hardware solutions
Strategy and Planning
• Contribute to the development of IT departmental strategies to align with the overall business strategy
• Develop and implement hardware and software standards for network, services, databases, wireless
technology, file and print services, etc
• Develop and implement data retention standards develop and maintain overall backup and recovery strategy
(Disaster Recovery and Business Continuity)
• Development, implement and maintain processes and procedures for effective delivery of services and
compliance with regulatory guidance
• Establish and implement ‘best practice’ standards as well as departmental policies and procedures
• Overall responsibility for strategic planning for system upgrades
• Determine, recommend and implement hardware and software upgrades for business applications, server
hardware, network equipment, desktop, laptop etc

Team Management:
• The incumbent needs to oversee the quality of work and productivity of the team member(s) and provide
guidance and direction wherever necessary.
• Any other tasks, duties & responsibilities that may be added from time to time as relevant to business
requirements.

• Significant experience in managing IT projects from inception to delivery either in a web development or
systems management environment.
• Exceptional hands-on experience with software development or systems management.
• Large awareness of the current technology and a passion to seek more information for upcoming
technologies.
• Must have documented working experience with Microsoft Windows Environments, including MS-SQL
2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
• Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting
of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development,
complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server
technology and Internet/intranets.
• Must be aware of or hold experience managing/developing open-source software.
• Strong communication skills with the ability to explain technical issues to non-technical colleagues. Must
be creative, with initiative and drive.
• Must take a proactive approach and be a team player.
• Strong written and oral communication skills.
• Strong interpersonal skills.

• Bachelor’s degree in computer science/information technology or equivalent is essential
• Master’s Degree in the above fields is preferred
• Certifications in Microsoft/Citrix technologies are a requirement
• ITIL or PMI Certification is preferred

• Minimum 15 years’ experience in technical operations, and strategy and planning management
• Must have working experience with Microsoft Windows Environments, including MS-SQL 2003 and
Microsoft Exchange 2003, Internet Information Server and other applications
• Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting
of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development,
complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server
technology and Internet/intranets
• Must be aware of or have experience managing/developing open-source software
• Significant experience in managing IT projects from inception to delivery either in a web development or
systems management environment